Dominique Gagné is Director of Operations at Radio-Canada’s Digital Media, with the Canadian Broadcasting Corporation. Holding a Hautes Études Commerciales Master’s Degree in Management, she has worked as Director, Business Intelligence, Head of Operations and Music Production at Radio-Canada’s French music radio, Web Content Manager for Radio-Canada.ca, and Head, Business Analysis and Development, prior to assuming her current position. These different responsibilities shaped her audience knowledge, management skills, and analytical abilities to identify opportunities for digital platform growth, particularly with respect to search engine optimization (SEO), accessibility, training, web analytics, change management and company culture.